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High water use bill options

Fort Worth Water takes your high water bill concerns seriously and is committed to water conservation and protecting our water supply. To further assist you, we have compiled the resources below.

What you can do

Bill assistance

If you found a leak, and had the leak repaired, you may request a water leak repair adjustment.

If after taking these steps you did not find and repair a leak and still feel your bill is too high, you may submit an Undefined High Water Use Bill Adjustment Application

The requirements to qualify for either adjustment are listed below.

Water leak repair adjustment

To request a water leak repair adjustment, you must contact Customer Care (817-392-4477) within 60 days of the leak repair.

You will be asked to provide:

  • A copy of the repair receipt or paid in full invoice
  • Your Fort Worth Water account number
  • The property address where the repair took place
  • Range of high bill dates caused by the leak
  • The date and description of the repair

Send these documents to customer care by one of the following methods:

  • Email: MyWaterAccount@fortworthtexas.gov
  • Fax: 817-392-8137 Attn: Water Bill Adjustment
  • Mail:
    Fort Worth Water Department
    Attn: Water Bill Adjustment
    P.O. Box 870
    Fort Worth, TX 76102

Accounts are not eligible for an adjustment if they received a leak repair adjustment in the past 12 months.

Undefined high water use bill adjustment

To submit an application for a non-leak, high water bill adjustment, you must:

  • Be a single-family residential water customer and the account holder,
  • Have a minimum of 13 consecutive months of water use at the service address,
  • Have a single-billing period with undefined high water use
  • Have not received an undefined high water use bill adjustment during the previous 24 months,
  • Were billed for water use greater than two times your average water use for similar billing periods in the previous 3 years,
  • Complete and submit the application within 60 days of the end of the service period for the undefined high water use bill

Send the application form to customer care by one of the following methods:

  • Email: MyWaterAccount@fortworthtexas.gov
  • Fax: 817-392-8137 Attn: Water Bill Adjustment
  • Mail:
    Fort Worth Water Department
    Attn: Water Bill Adjustment
    P.O. Box 870
    Fort Worth, TX 76102

If eligible, the account may receive an adjustment equal to 50% of the difference above the average water use for the one-month bill in question.

Resources

Contact

Report Emergencies (24-hours)
(water main breaks, sewer backups)
817-392-4477 Select Option 1

Call Center - Non-emergency
7 a.m. to 7 p.m.
Monday through Friday
(Closed City Holidays) 817-392-4477

Payment Locations & Hours

Mailing Address:
P. O. Box 870
Fort Worth, TX 76102

Director:
Chris Harder, P.E.

View department leadership.