You can pay your City of Fort Worth utility bill in a number of ways. Credit card, debit card and check payments are accepted online, by phone or in person. The customer service lobby is closed until further notice. In-person payments can be made at any Fideltity Express location as outlined below.
Customers can view or pay their utility bill online 24 hours a day, 7 days a week. Visa, MasterCard, Discover and American Express are accepted, as well as electronic check payment and debit card payment (debit card must have Visa or MasterCard logo).
To register your account, you need your account number and cycle and route numbers. This information is on your billing statement or you can obtain it by calling 817-392-4477. Cycle and route numbers are a recent addition to the paper billing statement and do change periodically to optimize the meter reading routes. Once registered with H2Online, customers can elect to stop receiving paper bills. Register to pay online.
You may also use the “one-time payment” option online at any time without registering and without the requirement of a cycle and route number. You will need your account number (before and after the dash) to use this option.
Customers can conveniently pay their utility bill by phone 24 hours a day, 7 days a week. Visa, MasterCard, Discover and American Express are accepted, as well as electronic check payment and debit card payment (debit card must have the Visa or MasterCard logo). Simply call 817-392-4477, select Option 2 and follow the automated system prompts. For faster processing, please have your utility account number, and checking account or credit card information readily available before you call.
Make checks payable to the Fort Worth Water Department. Do not send cash in the mail.
City of Fort Worth
P. O. Box 961003
Fort Worth, Texas 76161-0003
At Water Department location: Location is closed until further notice.
Bring both portions of your current bill to the Customer Service location below during business hours. We accept Visa and MasterCard debit or credit cards, Discover and American Express.
- Downtown, City Hall Annex, 908 Monroe St.
(Monday-Friday, 7:30 a.m. - 5:30 p.m.)
At Fidelity Express locations:
Bring both portions of your current bill to any participating Fidelity Express location, usually grocery and convenience stores. You can use Fidelity Express locations in Tarrant, Denton, Parker, Johnson and Dallas counties. Only cash payments are accepted, and a $1.50 processing fee is charged by the location. The payment will post to your account the next business day.
Use the link below to find a Fidelity Express location near you.
24-hour payment drop box is located on the south side of the Fort Worth City Hall Annex, 908 Monroe Street. Please pay with check or money order to ensure proper credit. Do not pay with cash.
Recurring (automatic) payments:
You may set up automatic recurring payments online to automatically draft your monthly account balance from your credit card, debit card or checking/savings account (checking/savings account must allow ACH payments). Payments are drafted on the bill’s due date.
To set up your account for bank draft, contact Customer Service at 817-392-4477 or click Bank Draft Authorization Form to access a printable form. Payments are automatically withdrawn from your bank account each month on the payment due date. Complete the form and return with a voided check to:
Fort Worth Water Department
Customer Service Division
P. O. Box 870
Fort Worth, TX 76102
Report Emergencies (24-hours)
(water main breaks, sewer backups)
817-392-4477 Select Option 1
Call Center - Non-emergency
7 a.m. to 7 p.m.
Monday through Friday
(Closed City Holidays) 817-392-4477
P. O. Box 870
Fort Worth, TX 76102
- Report Illegal Connections
- Report Other Water Related Issues
- Report Water Waste
- Request a Speaker
- Report a problem with the H2Online Water payment website
Chris Harder, P.E.