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Water Department

Water Dept. Lobby Closes The water customer service lobby, 908 Monroe St., is closed until further notice. The only way for customers to continue to make cash payments is through a Fidelity Express location, which are usually located in grocery stores and convenience stores. Make sure the location accepts city bill payments and is not just for money orders.


The Water Department is responsible for providing safe and reliable water and wastewater service with environmental integrity. Fort Worth has a total treatment capacity of 500 million gallons per day for drinking water and 166 million gallons per day for wastewater; with five water treatment plants and one reclamation facility. There are more than 3,336 miles of pipe in the water distribution system and 3,266 miles in the collection system. The system serves more than 1.2 million people in Fort Worth and surrounding areas, which include 30 water wholesale customers, 23 wastewater wholesale wastewater customers and three wholesale reclaimed water customers. Learn more »


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Report Emergencies (24-hours)
(water main breaks, sewer backups)
817-392-4477 Select Option 1

Call Center - Non-emergency
7 a.m. to 7 p.m.
Monday through Friday
(Closed City Holidays) 817-392-4477

Payment Locations & Hours

Mailing Address:
P. O. Box 870
Fort Worth, TX 76102

Director:
Chris Harder, P.E.

View department leadership.