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Preventative flushing occurring in north Fort Worth Daily monitoring has shown some lower than normal disinfectant levels in the areas of Morris Dido Newark Road and Bonds Ranch Road. While the disinfectant levels are lower than normal, water quality continues to meet all state and federal standards.

Customers can access automated account information by calling our 24-hour Customer Service Center. This user-friendly interactive voice response system will allow customers to retrieve account information 24 hours a day, as well as request fax copies of billing or payment status information. Any customer with a touch-tone telephone can access account information quickly and easily. The automated system will help expedite routine services.

For confidentiality, you must have your account number to access the automated system. To enter the system, follow these simple steps.

  • Dial 817-392-4477
  • Press 1 for English or 2 for Spanish
  • When prompted, press 4
  • Follow the voice instructions

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Water Utility

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