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New water bill payment site coming June 15

Posted June 4, 2020

Fort Worth’s new water bill payment site goes live on Monday, June 15. The current payment site will be taken offline at 5 p.m. Friday, June 12.

To ensure secure transactions, all customers who currently have an H2Online account must set up a new online account when the change is made. All existing automatic payments, including bank drafts, and e-billing notifications will not transfer to the new vendor. Failure to make individual monthly payments or re-establish bank drafts or automatic online payments may result in past-due bills subject to late fees.

Bank draft customers have two options to continue this payment method. The first option is to return the completed required form and a voided check to the water utility. The second option is to set up an online account and automatic e-check payments through the new online payment system.

The city regrets any inconvenience this may cause, but protecting customer information is a top priority.

The new site, powered by Paymentus, provides enhanced security plus a feature customers have been requesting – the ability to view a PDF image of their monthly bill. Additional features to enhance the customer experience will become available over the next year.

The change in vendors was originally to be paired with the rollout of the MyH2O customer portal, but this switch was accelerated after a data security incident last fall that affected about 3,000 customers.

To learn more, call 817-392-4477 or visit the utility’s webpage.

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