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Commuting to Mercantile Center? Zip in with new transit service

Posted July 23, 2019

dignitaries on the inaugural ride
Mayor Betsy Price, right, discusses the new ZIPZONE service with District 2 Councilmember Carlos Flores and Trinity Metro CEO Bob Baulsir. Passengers picked up TEXRail at Northside Station and headed to Mercantile Station, where they called for a ZIPZONE van.

Officials inaugurated Trinity Metro’s new service that improves transportation options for employees in the Mercantile area. The Mercantile ZIPZONE service began July 22 and benefits TEXRail and bus commuters who travel to the Mercantile Center Station to connect to their jobs.

After arriving at the station, passengers can use the rideshare option to complete their commute. The last-mile ride will be provided by Via through a contract with Trinity Metro.

FAQs about the new service

Q. How much does it cost to use Trinity Metro ZIPZONE?
A. Rides are free for a limited time. After this period, rides are either $1 or $3, depending on how far in the area you need to travel.

Q. Do I need to use a discount code to request my ride?
A. No, all rides in the Trinity Metro Mercantile ZIPZONE are free for a limited time, no discount code needed.

Q. What are the hours of operation?
A. Monday-Friday from 7 a.m. to 7 p.m.

Q. How do I request a ride?
A. Download the Trinity Metro ZIPZONE app on your smartphone and create your account. When you are ready to start your trip, use the app to request a ride. Select your pickup and drop-off points within the Mercantile ZIPZONE boundaries. Walk to your pickup point and wait for the ZIPZONE van.

Q. Which Trinity Metro services connect to the Mercantile ZIPZONE?
A. Bus routes 11, 12, 16 and TEXRail.

Q. What do the ZIPZONE vans look like?
A. The vans are black and have the Trinity Metro ZIPZONE logo on both sides and the back. However, the best way to identify your ride is to look for the license plates displayed on the ZIPZONE app.

Q. Where in the Trinity Metro Mercantile ZIPZONE can I get picked up and dropped off?
A. See the service area map.

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