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Fort Worth recognized for business transformation success

Posted Dec. 24, 2018

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The City of Fort Worth received the 2018 WfMC Global Award for Excellence in Business Transformation.

Winners were selected by a global panel of judges, representing leading industry analysts and experts. Case study winners receive additional recognition by having their case studies published in the annual edition of BPM Excellence in Practice by Future Strategies Inc.

As one of the fastest-growing large cities, Fort Worth sought to undergo a major renovation of business systems and processes to help handle the influx of residents and businesses driving demand for city services. The goal was to eliminate as many labor-intensive and error-prone forms and processes as possible.

The digital transformation initiative included two portals, one for employee forms and one for use by residents. City staff re-engineered the processes to leverage technology in creative ways and to extend product functionality and workflow.

On the day the forms portals went live, more than 400 forms were available, resulting in a 30 percent increase in form usage. The resident forms portal saw increased user participation by 25 percent and a 30 percent cost reduction. Other benefits were increased customer engagement and satisfaction.

“The rigorous judging criteria involve not only technical achievement but also business impact and process innovation. This year’s winners represent the best of business transformation across the globe,” said Keith Swenson, WfMC chair and vice president of Fujitsu America.

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Building Standards Commissions Pre-Meeting: 9 a.m. March 25, 2019; City Hall, second floor, City Council Confrenece Room 290, 200 Texas Street.
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Building Standards Commission Meeting: 9:30 a.m. March 25, 2019; City Hall, second floor, City Council Conference Room 290, 200 Texas Street.
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Trinity Metro Board of Directors Meeting: 3:30 p.m. March 25, 2019; Intermodal Transportation Center, Second Floor Conference Room, 1001 Jones Street, Fort Worth, Texas 76102.
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Loving Avenue Channel Improvements Project Meeting: 6 p.m. March 25, 2019; Diamond Hill Community Center, 1701 N.E. 36th St.

Stop Six / Rosedale Area Sewer Improvements Project Meeting: 6 p.m. March 25, 2019; Ebenezer Missionary Baptist Church, 1901 Amanda Ave.

City Council Work Session: 3 p.m. March 26, 2019; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.
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City Council Meeting: 7 p.m. March 26, 2019; City Council Chambers, Second Floor, City Hall, 200 Texas Street.
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Metropolitan Area EMS Authority: 10 a.m. March 27, 2019; MedStar Mobile Healthcare, 2900 Alta Mere Drive, Fort Worth, Texas 76116.
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City Plan Commission Work Session: noon March 27, 2019; City Hall, Second Floor, City Council Conference Room 290, 200 Texas Street.
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City Plan Commission Public Hearing: 1:30 p.m. March 27, 2019; City Hall, Second Floor, City Council Chambers, 200 Texas Street.
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Park & Recreation Advisory Board: 4 p.m. March 27, 2019; Fort Worth Botanic Garden, Deborah Beggs Moncrief Garden Center, 3220 Botanic Garden Boulevard, Fort Worth, Texas 76107.
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Bonnie Brae Improvements Project Meeting: 6 p.m. March 27, 2019; Bonnie Brae Elementary, 3504 Kimbo Road.

Tarrant County Adult Education & Literacy Consortium Meeting: 9:30 a.m. March 28, 2019; Workforce Development Board Office, Large Conference Room, 1320 South University Drive, Suite 600.
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Water and Wastewater Capital Improvements Plan Citizens Advisory Committee: noon March 28, 2019; Fort Worth City Credit Union, 2309 Montgomery Street, Fort Worth, Texas 76107.
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WORKSHOP: Code Compliance 101: 6:30 p.m. March 28, 2019; Northside Community Center, 1100 NW 18th St.

Spring Fling at Greenbriar Community Center: 6 p.m. March 29, 2019; Greenbriar Community Center, 5200 Hemphill St.

Community Rummage Sale at Andrew Doc Session Community Center: 8 a.m. March 30, 2019; Andrew Doc Session Community Center, 201 S. Sylvania Ave.

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