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Fort Worth recognized for business transformation success

Posted Dec. 24, 2018

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The City of Fort Worth received the 2018 WfMC Global Award for Excellence in Business Transformation.

Winners were selected by a global panel of judges, representing leading industry analysts and experts. Case study winners receive additional recognition by having their case studies published in the annual edition of BPM Excellence in Practice by Future Strategies Inc.

As one of the fastest-growing large cities, Fort Worth sought to undergo a major renovation of business systems and processes to help handle the influx of residents and businesses driving demand for city services. The goal was to eliminate as many labor-intensive and error-prone forms and processes as possible.

The digital transformation initiative included two portals, one for employee forms and one for use by residents. City staff re-engineered the processes to leverage technology in creative ways and to extend product functionality and workflow.

On the day the forms portals went live, more than 400 forms were available, resulting in a 30 percent increase in form usage. The resident forms portal saw increased user participation by 25 percent and a 30 percent cost reduction. Other benefits were increased customer engagement and satisfaction.

“The rigorous judging criteria involve not only technical achievement but also business impact and process innovation. This year’s winners represent the best of business transformation across the globe,” said Keith Swenson, WfMC chair and vice president of Fujitsu America.

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Last day to apply to the Fort Worth Business Plan Competition: June 17, 2019; James Guinn Entrepreneurial Campus, 1150 South Freeway, Suite 106.
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Urban Plan for Public Officials Workshop: 8:30 a.m. June 17, 2019; Meacham Airport, 3rd Floor Conference Room, 201 American Concourse.
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Collective Bargaining between the City of Fort Worth and the International Association of Fire Fighters, Local Union 440 - REVISED: noon June 17, 2019; City Council Conference Room 290, City Hall, 200 Texas St.
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Commuter Rail Committee Work Session: 3:30 p.m. June 17, 2019; Intermodal Transportation Center, 2nd Floor Community Room, 1001 Jones Street.
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Planning, Operations, and Marketing Committee Working Session: 4 p.m. June 17, 2019; Fort Worth Central station, 2nd Floor Community Room, 1001 Jones Street.
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Finance and Audit Committee Working Session: 4:30 p.m. June 17, 2019; Fort Worth Central Station, 2nd Floor Community Room, 1001 Jones Street.
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Fort Worth Art Commission Special Called Meeting: 5 p.m. June 17, 2019; Fort Worth Community Arts Center, 1300 Gendy Street.
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Fort Worth Local Development Corporation: 2 p.m. June 18, 2019; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas Street .
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Canceled Central City Local Development Corporation: 2 p.m. June 18, 2019; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas Street.

Canceled AllianceAirport Authority, Inc.: 2 p.m. June 18, 2019; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas Street.

Canceled Lone Star Local Development Corporation: 2 p.m. June 18, 2019; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas Street.

City Council Work Session: 3 p.m. June 18, 2019; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.
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City Council Meeting: 7 p.m. June 18, 2019; City Council Chambers, Second Floor, City Hall, 200 Texas Street.
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Commercial Board of Adjustment Work Session: 9 a.m. June 19, 2019; City Council Conference Room 290, City Hall, 200.
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Commercial Board of Adjustment Public Hearing: 10 a.m. June 19, 2019; Council Chamber 2nd Floor, City Hall, 200 Texas St.
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Residential Board of Adjustment Work Session: 1 p.m. June 19, 2019; City Council Conference Room 290, City Hall, 200 Texas St.
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Residential Board of Adjustment Public Hearing: 2 p.m. June 19, 2019; City Council chamber 2nd Floor, City Hall, 200 Texas St.
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Breakfast at the BAC - The Two H's of Labor and Employment: 7:30 a.m. June 20, 2019; Fort Worth Business Assistance Center, 1150 South Freeway.
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Fort Worth Housing Solutions Board of Commissioners: 5 p.m. June 20, 2019; FWHS Administrative Office Board Room, 1201 East 13th St.
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Fort Worth Affordability, Inc. Annual Meeting: 5 p.m. June 20, 2019; FWHS Administrative Office Board Room, 1201 East 13th St.
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Gateway Public Facility Corporation Annual Meeting: 5 p.m. June 20, 2019; FWHS Administrative Office Board Room, 1201 East 13th St.
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Chishol V Corporation Annual Meeting: 5 p.m. June 20, 2019; FWSH Administrative Office Board Room, 1201 East 13th St.
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Sycamore Housing, Inc. Annual Meeting: 5 p.m. June 20, 2019; FWSH Administrative Office Board Room, 1201 East 13th St.
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Stallion Point Public Facility Corporation Annual Meeting: 5 p.m. June 20, 2019; FWHS Administrative Office Board Room, 1201 East 13th St.
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Fair Park Public Facility Corporation Annual Meeting: 5 p.m. June 20, 2019; FWHS Administrative Office Board Room, 1201 East 13th St.
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Fair Oaks Public Facility Corporation Annual Meeting: 5 p.m. June 20, 2019; FWHS Administrative Office Board Room, 1201 East 13th St.
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Stop Six Juneteenth : 5 p.m. June 21, 2019; MLK Jr. Community Center, 5565 Truman Drive.

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