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New chat option optimizes Municipal Court customer service

Posted March 30, 2018

Archived Content Information and links provided may no longer be accurate.

The Fort Worth Municipal Court is piloting AliveChat, an industry leading chat product, beginning March 30. This new feature will enhance the web experience for residents.

As part of the court’s web pages, the chat will provide residents with a convenient way to connect with Municipal Court instantly - by simply clicking a button on the Municipal Court pages on a desktop computer or mobile device.

A court team member will be available to assist the public during regular business hours 8 a.m.-5 p.m., Monday-Friday. Outside of business hours, residents will have the option of leaving their email address and questions for court staff to respond the next business day.

Municipal Court is excited to provide another way to connect with constituents, by enhancing their web experience.

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Residential Board of Adjustment Work Session: 12:30 p.m. Feb. 20, 2019; City Hall, Second Floor, City Council Conference Room 290, 200 Texas Street.
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Fort Worth Professional Fire Fighters Association Collective Bargaining Negotiations: 1 p.m. Feb. 20, 2019; IAFF Local 440 Office, 3855 Tulsa Way.
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Residential Board of Adjustment Public Hearing: 1:30 p.m. Feb. 20, 2019; City Hall, Second Floor, City Councill Chamber, 200 Texas Street.
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Urban Design Commission Work Session: 9:30 a.m. Feb. 21, 2019; City Hall, Second Floor, City Council Conference Room 290, 200 Texas Street.
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Urban Design Commission Public Hearing: 10 a.m. Feb. 21, 2019; City Hall, Second Floor, City Council Conference Room 290, 200 Texas Street.
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Black History Program at Southside Community Center: 11 a.m. Feb. 21, 2019; Southside Community Center, 959 E. Rosedale.

Workforce Delivery Systems Committee: noon Feb. 21, 2019; Board Large Conference Room, 1320 S. Univeristy Drive Suite 600.
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Community Action Partners (CAP) Council: 1:30 p.m. Feb. 21, 2019; Fort Worth City Credit Union, First Floor, Board Room, 2309 Montgomery Street, Fort Worth, Texas 76107.
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Black History Program at Hillside Community Center: 6 p.m. Feb. 21, 2019; Hillside Community Center, 1201 E. Maddox.

Property Taxes 101 Workshop: 6:30 p.m. Feb. 21, 2019; Northside Community Center, 1100 NW 18th St.

Deferred Compensation Oversight Committee: 9 a.m. Feb. 22, 2019; Fort Worth Credit Union Board Room, 2309 Montgomery Street, Fort Worth, Texas 76107.
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Building Standards Commission Pre-Meeting: 9 a.m. Feb. 25, 2019; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.
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Building Standards Commission: 9:30 a.m. Feb. 25, 2019; Council Chambers, Second Floor, City Hall, 200 Texas Street.
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Trinity Metro Board of Directors Meeting: 3:30 p.m. Feb. 25, 2019; Intermodal Transportation Center, Second Floor Community Room, 1001 Jones Street, Fort Worth, Texas 76102.
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