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New chat option optimizes Municipal Court customer service

Posted March 30, 2018

The Fort Worth Municipal Court is piloting AliveChat, an industry leading chat product, beginning March 30. This new feature will enhance the web experience for residents.

As part of the court’s web pages, the chat will provide residents with a convenient way to connect with Municipal Court instantly - by simply clicking a button on the Municipal Court pages on a desktop computer or mobile device.

A court team member will be available to assist the public during regular business hours 8 a.m.-5 p.m., Monday-Friday. Outside of business hours, residents will have the option of leaving their email address and questions for court staff to respond the next business day.

Municipal Court is excited to provide another way to connect with constituents, by enhancing their web experience.

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Code Rangers: 9 a.m. July 21, 2018; Hazel Harvey Peace Center for Neighborhoods, 818 Missouri Ave, Fort Worth, TX 76104.

Building Standards Commission Pre-Meeting: 9 a.m. July 23, 2018; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.
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Canceled City Council Meeting: 7 p.m. July 24, 2018; City Hall, Second Floor, Council Chambers, 200 Texas Street.

Employee Lifecycle: Interviewing, Hiring, and What Comes Next: 11:30 a.m. July 25, 2018; James E. Guinn Entrepreneurial Campus, 1150 S Freeway.
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Appeal of Promotional Bypass of Bryan Stevens: 1 p.m. July 26, 2018; Law Conference Room 320, Third Floor, City Hall, 200 Texas Street.
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