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Pothole? Traffic signal out? Here's how to report it

Posted Oct. 6, 2017 | Last updated Aug. 7, 2019

You can help the city keep its streetlights, storm drains and other structures in good repair.

When you see something that needs to be fixed, report it by calling 817-392-1234 to speak with a customer service representative. When you make a report, be ready to describe the issue and give the location or address.

Hours are Monday through Friday 7 a.m.- 6 p.m.; Saturdays 7 a.m.-4 p.m. While not monitored 24-hours, residents are encouraged to call when Customer Service is open to report issues encountered at any time.

You can request maintenance or repairs for alleys, bridges, curbs and gutters, traffic signs, pavement markings, potholes, railroad crossings, school zone signs and flashing lights, sidewalks, street lights, traffic signals and parking meters. You also can report flooding, blocked storm water inlets, tree limbs or obstacles in the roadway and water pooling in the street.

View a short video to learn more.

Get the app

Fort Worth residents and visitors now have another way to report issues to the city.

With the new My Fort Worth (MyFW) app users can provide a brief description, photos and use a map-based location feature to submit issues like graffiti, potholes or high grass. Once submitted, the request will go directly to the appropriate city work team for a quick response. The user can view the status of the request in the app and receive a notification when the work is complete.

Download MyFW on the App Store or Google Play.

Report issues by either calling or reporting via the app!

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Fort Worth Housing Board of Commissioners Notice of Possible Quorum, Butler Place Redevelopment Meeting: 9 a.m. Sept. 24, 2019; FWHS Auditorium, 1201 East 13th Street.
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National Voter Registration Day: Sept. 24, 2019; Fort Worth Public Libraries.

Employee Life-Cycle - Interviewing, Hiring and What Comes Next: 11:30 a.m. Sept. 24, 2019; Fort Worth Business Assistance Center, 1150 South Freeway.
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Legislative and Intergovernmental Affairs Committee: 2 p.m. Sept. 24, 2019; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas Street.
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City Council Work Session: 3 p.m. Sept. 24, 2019; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.
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City Council Meeting: 7 p.m. Sept. 24, 2019; City Council Chambers, Second Floor, City Hall, 200 Texas Street.
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The Secrets to Buying a Franchise: 9 a.m. Sept. 25, 2019; Fort Worth Business Assistance Center, 1150 South Freeway.
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City Plan Commission Work Session: 11 a.m. Sept. 25, 2019; City Council Conference Room 290, 2nd Floor City Hall, 200 Texas Street.
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City Plan Commission Public Hearing: 1:30 p.m. Sept. 25, 2019; City Council Chambers, 2nd Floor, City Hall, 200 Texas Street.
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Park & Recreation Advisory Board Meeting: 4 p.m. Sept. 25, 2019; Deborah Beggs Moncreif Garden Center, Fort Worth Botanic Garden, 3220 Botanic Garden Blvd.
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Hulen Street & Hartwood Drive Sidewalks Project Meeting: 6 p.m. Sept. 25, 2019; Southwest Regional Library, 4001 Library Lane.

Pedestrian and Bicycle Advisory Commission Meeting: 6 p.m. Sept. 25, 2019; Hazel Harvey Peace Center for Neighborhoods Room 105, 818 Missouri Ave.
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City of Fort Worth Workshops - RFP, RFQ, ITB and Best Value Solicitations: 8:30 a.m. Sept. 26, 2019; James E. Guinn Entrepreneurial Campus - Fort Worth Business Assistance Center, 1150 South Freeway.
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Water and Wastewater Capital Improvements Plan Citizens Advisory Committee Meeting: noon Sept. 26, 2019; Fort Worth City Credit Union, 2309 Montgomery Street.
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Emergency Physicians Advisory Board Meeting: 12:30 p.m. Sept. 26, 2019; TCMS Building, 3rd Floor, 555 Hemphill.
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Movie in the Park at Hillside Community Center: 6 p.m. Sept. 26, 2019; Hillside Community Center, 1201 E. Maddox Ave.

The Neighborhood Awards How-To-Workshop: 6:30 p.m. Sept. 26, 2019; Hazel Harvey Peace Center, 818 Missouri Avenue.

Building Out a Successful Sales Program: 9 a.m. Sept. 27, 2019; Fort Worth Business Assistance Center, 1150 South Freeway.
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Community Dvelopment Council Special Called Meeting: 9 a.m. Sept. 27, 2019; Trinity Habitat for Humanity, 9333 N. Normandale Street.
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Glow Party at Como Community Center: 5:30 p.m. Sept. 27, 2019; Como Community Center, 4900 Horne.

Code Rangers: 9 a.m. Sept. 28, 2019; Hazel Harvey Peace Center for Neighborhoods , 818 Missouri Ave.

Fort Worth Crud Cruiser Event: 9 a.m. Sept. 28, 2019; Southside Service Center, 4100 Columbus Trail, Fort Worth 76133.

The Neighborhood Awards How-To-Workshop: 9 a.m. Sept. 28, 2019; Hazel Harvey Peace Center, 818 Missouri Avenue.

View the full city calendar and current meetings.