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Pothole? Traffic signal out? Here's how to report it

Posted Oct. 6, 2017 | Last updated Aug. 7, 2019

You can help the city keep its streetlights, storm drains and other structures in good repair.

When you see something that needs to be fixed, report it by calling 817-392-1234 to speak with a customer service representative. When you make a report, be ready to describe the issue and give the location or address.

Hours are Monday through Friday 7 a.m.- 6 p.m.; Saturdays 7 a.m.-4 p.m. While not monitored 24-hours, residents are encouraged to call when Customer Service is open to report issues encountered at any time.

You can request maintenance or repairs for alleys, bridges, curbs and gutters, traffic signs, pavement markings, potholes, railroad crossings, school zone signs and flashing lights, sidewalks, street lights, traffic signals and parking meters. You also can report flooding, blocked storm water inlets, tree limbs or obstacles in the roadway and water pooling in the street.

View a short video to learn more.

Get the app

Fort Worth residents and visitors now have another way to report issues to the city.

With the new My Fort Worth (MyFW) app users can provide a brief description, photos and use a map-based location feature to submit issues like graffiti, potholes or high grass. Once submitted, the request will go directly to the appropriate city work team for a quick response. The user can view the status of the request in the app and receive a notification when the work is complete.

Download MyFW on the App Store or Google Play.

Report issues by either calling or reporting via the app!

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Global Entrepreneurship Week: TechFW Connect The Dots - World of Entrepreneurs: 5:15 p.m. Nov. 20, 2019; UNT Health Science Center, 3500 Camp Bowie Blvd.
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Transit Moves: 5:30 p.m. Nov. 20, 2019; Shamblee Library, 1062 Evans Ave.

Global Entrepreneurship Week: Igniting Urban Cores - Developing an Entpreneurial Ethos: 5:30 p.m. Nov. 20, 2019; Texas Wesleyan University Martin Center, 3165 East Rosedale.
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Thanksgiving Dinner at Sycamore Community Center: 6 p.m. Nov. 20, 2019; Sycamore Community Center, 2525 E. Rosedale.

Police Monitor Candiate Forum: 6 p.m. Nov. 20, 2019; Fort Worth Central Library, 500 W Third S.

Keller Hicks Road Project Meeting: 6:30 p.m. Nov. 20, 2019; Villages of Woodland Springs Amenities Cener, 12209 Timberland Road.

Thanksgiving Dinner at Como Community Center: 6:30 p.m. Nov. 20, 2019; Como Community Center, 4900 Horne St.

Breakfast at the BAC - How to Hire, Get Hired: 7:30 a.m. Nov. 21, 2019; Fort Worth Business Assistance Center, 1150 South Freeway.
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Global Entrepreneurship Week: Beyond a Marketing Presentation: 8 a.m. Nov. 21, 2019; Fort Worth Business Assistance Center, 1150 South Freeway.
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Disciplinary Appeal of Indefinite Suspension of Hans Fellhauer: 9 a.m. Nov. 21, 2019; Bob Bolen Public Safety Complex, Classroom No. 1134, 505 W. Felix St.
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Thanksgiving Luncheon at Southside Community Center: 11 a.m. Nov. 21, 2019; Southside Community Center, 959 E. Rosedale.

Thanksgiving Luncheon at MLK Jr Community Center: 11:30 a.m. Nov. 21, 2019; MLK Jr. Community Center, 5565 Truman Drive.

Global Entrepreneurship Week: Sustainability in Healthcare - Global, Regional and Campus Perspectives: noon Nov. 21, 2019; Center for Biohealth, 3432 Camp Bowie Blvd.
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Community Action Partners (CAP) Council Meeting: 1:30 p.m. Nov. 21, 2019; Fort Worth City Credit Union, 1st Floor Board Room, 2309 Montgomery St.
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Fort Worth Housing Solutions Board of Commissioners Regular Meeting: 5 p.m. Nov. 21, 2019; Fort Worth Housing Solutions Administrative Office, Board Room, 1201 East 13th St.
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Chisholm V Corporation Board of Directors Special Meeting: 5 p.m. Nov. 21, 2019; Fort Worth Housing Solutions Administrative Office, Board Room, 1201 East 13th St.
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Trinity River Public facility Corporation Board of Directors Special Meeting: 5 p.m. Nov. 21, 2019; Fort Worth Housing Solutions Administrative Office, Board Room, 1201 East 13th St.
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Ironwood Crossing Public Facility Corporation Board of Directors Special Meeting: 5 p.m. Nov. 21, 2019; Fort Worth Housing Solutions Administrative Office, Board Room, 1201 East 13th St.
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Fort Worth Affordability, Inc. Board of Directors Special Meeting: 5 p.m. Nov. 21, 2019; Fort Worth Housing Solutions Administrative Office, Board Room, 1201 East 13th St.
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Hillside Public Facility Corporation Board of Directors Annual Meeting: 5 p.m. Nov. 21, 2019; Fort Worth Housing Solutions Administrative Office, Board Room, 1201 East 13th St.
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Transit Moves: 5:30 p.m. Nov. 21, 2019; TCC Opportunity Center, 5901 Fitzhugh Ave.

Thanksgiving Dinner at Fire Station Community Center: 6 p.m. Nov. 21, 2019; Fire Station Community Center, 1601 Lipscomb St.

Fort Worth Art Commission Special Called Meeting: 6 p.m. Nov. 21, 2019; Hazel Harvey Peace Center for Neighborhoods, Room 201AB, 818 Missouri Ave.
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Animal Shelter Advisory Committee Meeting: 6:30 p.m. Nov. 21, 2019; Animal Care & Control Center, 5000 Martin Luther King Freeway.
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Municipal Court Hearing: 8:30 a.m. Nov. 22, 2019; Southwest Municipal Court, Court No. 9, 3741 S W Loop 820.
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Thanksgiving Dinner at Diamond Hill Community Center: 5 p.m. Nov. 22, 2019; Diamond Hill Community Center, 1701 NE 36th St.

Turkey Bingo at Andrew Doc Session Community Center: 6 p.m. Nov. 22, 2019; Andrew Doc Session Community Center, 201 S. Sylvania Ave.

Thanksgiving Holiday Dance at Greenbriar Community Center: 6 p.m. Nov. 22, 2019; Greenbriar Community Center, 5200 Hemphill.

International Doctor Who Day: Nov. 23, 2019; Fort Worth Public Library.

Senior Thanksgiving Dinner at Como Community Center: 11:30 a.m. Nov. 25, 2019; Como Community Center, 4900 Horne St.

View the full city calendar and current meetings.