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Do your due diligence before signing on with a service line warranty program

Posted Aug. 10, 2017

Archived Content Information and links provided may no longer be accurate.

The Fort Worth Water Department is aware of at least four companies — Home Services USA, American Water Resources of Texas, Dominion and Utility Service Partners — that offer service line warranty programs. Some are contacting Water Department customers to offer their warranty program for a fee.

The warranty program is much like insurance. For a monthly fee, the company will cover certain qualified repairs for service lines. Service lines are only a portion of the private plumbing line. They are neither owned nor maintained by the city. The homeowner is responsible for any damage or failure in the service line. For water lines, customer responsibility begins at the customer side of the meter. For sewer lines, the customer’s responsibility begins at the property line.

The Water Department is not endorsing any of these companies because the service line is private plumbing. Like with any insurance or warranty program, individuals should do their due diligence to learn what is and is not covered and what exceptions apply in order to make the best decision for their situation.

To learn more, contact the Water Department at 817-392-4477.

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Commercial Board of Adjustment Work Session: 8:30 a.m. Oct. 18, 2017; City Council Conference Room 290, City Hall, 200 Texas Street.
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Canceled Disciplinary Appeal of 3 Day Suspension of Dusty Dwyer: 9 a.m. Oct. 18, 2017; Police Training Classroom #1135, Bob Bolen Safety Complex, 505 W. Felix Street.

Commercial Board of Adjustment Public Hearing: 9:30 a.m. Oct. 18, 2017; City Council Chambers, Second Floor, City Hall, 200 Texas Street.
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Residential Board of Adjustment Work Session: 1 p.m. Oct. 18, 2017; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.
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Residential Board of Adjustment Public Hearing: 2 p.m. Oct. 18, 2017; City Council Chambers, Second Floor, City Hall, 200 Texas Street.
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Allen Avenue Restriping Project Open House: 5:30 p.m. Oct. 18, 2017; Fire Station Community Center, 1601 Lipscomb St.

2018 Bond Election Public Meeting City Wide: 6:30 p.m. Oct. 18, 2017; Heritage Church of Christ, 4201 Heritage Trace Parkway.

Tarrant County Adult Education & Literacy: 9:30 a.m. Oct. 19, 2017; Large Conference Room, Workforce Development Board Offices, 1320 S. University Drive, Suite 600.
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Community Action Partners Council: 1:30 p.m. Oct. 19, 2017; First Floor Board Room, Fort Worth City Credit Union, 2309 Montgomery Street.
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Trinity River Public Facility Corporation: 5 p.m. Oct. 19, 2017; Fort Worth Housing Solutions, 1201 East 12th Street.
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Lights On After School: 5 p.m. Oct. 19, 2017; Greenbriar Community Center, 5200 Hemphill St.

Fort Worth Housing Solutions: 5 p.m. Oct. 19, 2017; FWHS Administrative Office Board Room, 1201 East 13th Street.
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Artist Talk: Kipp Kobayashi: 5:30 p.m. Oct. 19, 2017; Art7 Gallery, 2831 West 7th St.

Pedestrian and Bicycle Advisory Commission: 6 p.m. Oct. 19, 2017; Conference Room, Tarrant Regional Water District, 800 E. Northside Drive.
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Stormwater Master Plan Stakeholder Meeting: 6 p.m. Oct. 19, 2017; Hazel Harvey Peace Center for Neighborhoods, 818 Missouri Ave.

Composting Water-Saving Seminar: 6 p.m. Oct. 19, 2017; Fort Worth Botanic Garden, Iris Room, 3220 Botanic Garden Blvd.
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Human Relations Commission 50th Anniversary Celebration: 8 a.m. Oct. 20, 2017; A.D. Marshall Public Safety and Courts Building, 1000 Throckmorton St.

Public Art Dedication at Meacham International Airport: 10 a.m. Oct. 20, 2017; Meacham International Airport Administration Building, 201 American Concourse (Off N. Main Street).

Minority and Women Business Enterprise Advisory Committee Meeting: 11:30 a.m. Oct. 20, 2017; James E. Guinn Building, First floor, PharmaFab Conference Room No 116, 1150 South Freeway.
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Building Standard Commission Meeting: 9:30 a.m. Oct. 23, 2017; Council Chamber, City Hall, 200 Texas Street.
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2018 Bond Election Public Meeting City Wide: 6:30 p.m. Oct. 23, 2017; Botanic Garden Lecture Hall, 3220 Botanic Garden Boulevard.

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