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Do your due diligence before signing on with a service line warranty program

Posted Aug. 10, 2017

The Fort Worth Water Department is aware of at least four companies — Home Services USA, American Water Resources of Texas, Dominion and Utility Service Partners — that offer service line warranty programs. Some are contacting Water Department customers to offer their warranty program for a fee.

The warranty program is much like insurance. For a monthly fee, the company will cover certain qualified repairs for service lines. Service lines are only a portion of the private plumbing line. They are neither owned nor maintained by the city. The homeowner is responsible for any damage or failure in the service line. For water lines, customer responsibility begins at the customer side of the meter. For sewer lines, the customer’s responsibility begins at the property line.

The Water Department is not endorsing any of these companies because the service line is private plumbing. Like with any insurance or warranty program, individuals should do their due diligence to learn what is and is not covered and what exceptions apply in order to make the best decision for their situation.

To learn more, contact the Water Department at 817-392-4477.

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City Council Budget Work Session on the FY18 Budget: 9 a.m. Aug. 17, 2017; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.
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Monthly Informational Forum for Minority Business Enterprises: 11:30 a.m. Aug. 17, 2017; James E. Guinn Entrepreneurial Campus, Business Assistance Center, 1150 S. Freeway.

Workforce Solutions for Tarrant County Workforce Delivery Systems Committee: noon Aug. 17, 2017; Board Large Conference Room, 1320 S. University Drive Suite 600.
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Fort Worth Library Advisory Board: 12:30 p.m. Aug. 17, 2017; Chappell Meeting Room, Fort Worth Central Library, 500 W. 3rd Street.
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Community Action Partners (CAP) Council : 1:30 p.m. Aug. 17, 2017; First Floor Board Room, Fort Worth City Credit Union, 2309 Montgomery STreet.
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Regional Transportation Council : 2:30 p.m. Aug. 17, 2017; North Central Texas Council of Governments (NCTCOG), 616 Six Flags Drive, Arlington, Texas 76011.
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Overton Woods Infrastructure Improvements Project Meeting: 6 p.m. Aug. 17, 2017; Arborlawn United Methodist Church, 5001 Briarhaven Rd..

Pedestrian and Bicycle Advisory Commission: 6 p.m. Aug. 17, 2017; Conference Room, Tarrant Regional Water District, 800 E. Northside Drive.
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Southside, Riverside & Oakhurst Infrastructure Improvements Project Meeting: 6:30 p.m. Aug. 17, 2017; Andrew "Doc" Session Community Center, 201 South Sylvania Ave.

Minority and Women Business Enterprise Advisory Committee: 11:30 a.m. Aug. 18, 2017; PharmFab Conference Room #116, First Floor, James E. Guinn Building, 1150 South Freeway.
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City Council Budget Session Work Session on the FY18 Budget: 1:30 p.m. Aug. 18, 2017; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.
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Walking Town hall: 10 a.m. Aug. 19, 2017; To be determined.

Como Kids Back to School Bash: noon Aug. 19, 2017; Como Community Center, 4900 Horne St.

2018 Bond Election Public Meeting District 5: 6:30 p.m. Aug. 21, 2017; Handley Meadowbrook Community Center, 6201 Beaty Street.

Canceled City Council Work Session: 3 p.m. Aug. 22, 2017; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.

Canceled City Council Meeting: 7 p.m. Aug. 22, 2017; City Council Chamber, Second Floor, City Hall, 200 Texas Street.

View the full city calendar.